Cancellation & Refund Policy

Sleevd acts as marketplace facilitator and is not the contractual seller of Products offered by independent Sellers. This allocation of roles does not exclude any obligation or responsibility imposed directly on Sleevd by applicable law in its capacity as platform operator, digital trader, provider, payment facilitator, custodian or fulfillment-service provider.

This Policy forms part of, and should be read together with, the Sleevd Terms of Service and any other policies applicable to use of the platform.

Nothing in this Policy is intended to exclude or limit any rights that cannot lawfully be excluded under applicable UAE law.

Once payment has been successfully processed and the order has been accepted through the Platform, the order is binding. Buyers do not have a general right to cancel solely because they have changed their mind, no longer want the Product, purchased the wrong Product, or wish to withdraw from the transaction, subject always to mandatory UAE rights that cannot lawfully be excluded.

The seller's subsequent acceptance or processing of the order does not create or extend a cancellation period for the buyer.

Contacting Sleevd customer support, sending a cancellation request, or contacting the seller after payment does not itself cancel the order or create a right to cancellation.

This does not affect a buyer's right to a refund, return, exchange or other remedy where the order qualifies under this Policy or where such a right is required under applicable UAE law. This includes, where applicable, circumstances involving defective, incomplete, damaged, materially not-as-described, non-compliant or otherwise legally qualifying goods.

Sellers are expected to maintain accurate inventory and fulfil confirmed orders. If a seller is unable to fulfil an order, the seller must notify Sleevd as soon as reasonably possible.

Where an order is cancelled because the seller cannot fulfil it, the buyer will be entitled to a refund of the amounts paid in connection with the cancelled order, subject to any payment-processing limitations outside Sleevd's reasonable control.

Where the buyer is entitled to a full refund because the seller cannot fulfil the order, the refund will include all amounts paid by the buyer for that order, including the product price, shipping charges and any applicable buyer-facing fees.

Seller obligations, performance standards and consequences arising from repeated or improper cancellations are governed by the Seller Policy and Seller Agreement.

Sleevd reserves the right to cancel an order where reasonably necessary, including where:

• the product is suspected to be counterfeit, fraudulent, prohibited or otherwise non-compliant with Sleevd policies;
• the transaction appears fraudulent or unauthorised;
• there is a material pricing, listing, inventory or technical error;
• the seller is unable or unwilling to fulfil the order;
• payment cannot be successfully verified or processed;
• fulfillment or delivery becomes impossible;
• continuing the transaction could expose Sleevd, a buyer, a seller or another party to legal, financial, security or operational risk; or
• cancellation is required by applicable law, a payment service provider or a competent authority.

Where Sleevd cancels an order and the buyer is entitled to a full refund, the refund will include all amounts paid by the buyer for that order, including the product price, shipping charges and any applicable buyer-facing fees, unless the funds are subject to a lawful restriction, chargeback, fraud investigation or other circumstance outside Sleevd's reasonable control.

Due to the nature of trading cards and collectible products, Sleevd does not ordinarily accept returns or provide refunds solely because a buyer:

• changes their mind;
• no longer wants the product;
• purchased the wrong product;
• finds the same or a similar product at a lower price elsewhere;
• experiences a change in the market value of the product; or
• no longer considers the purchase financially desirable.

Collectible products may be sensitive to handling, opening, storage, market movements and changes in condition. Accordingly, products that have been correctly supplied as described cannot ordinarily be returned simply because the buyer no longer wishes to keep them.

This restriction does not affect any mandatory consumer rights that apply under UAE law.

Buyers are responsible for inspecting their order promptly after delivery.

Claims concerning damaged, incorrect, missing, counterfeit, materially not-as-described or condition-disputed products must ordinarily be reported through Sleevd within 72 hours after confirmed delivery.

During this period, the buyer should not alter, modify, open, use, grade, resell or otherwise materially change the product where doing so could affect the assessment of the claim.

If no issue is reported within the 72-hour period, the transaction may be marked as completed and the applicable seller proceeds may become eligible for settlement in accordance with Sleevd's payout process.

The 72-hour period is the deadline for using Sleevd's ordinary expedited marketplace dispute process for issues reasonably discoverable on inspection. Buyer confirmation acknowledges receipt but does not shorten that period. Expiry does not extinguish claims involving latent defects, fraud, counterfeit or stolen goods, or any statutory right or remedy that cannot lawfully be limited.

This does not limit rights that cannot legally be waived or excluded.

The eligibility of such claims, evidence requirements, condition or authenticity assessments, independent professional assessments, available remedies and dispute procedures are governed by the Sleevd Buyer Protection & Dispute Policy. Where a claim results in an approved refund, the refund will be processed in accordance with this Policy.

A buyer must not return a product without receiving return instructions from Sleevd or the seller through the applicable dispute process.

Where a return is approved because the seller supplied a materially not-as-described, incorrect, damaged or otherwise qualifying product, the seller will ordinarily be responsible for the reasonable return-shipping cost.

The buyer must package the product appropriately and follow the provided return instructions. Unless otherwise instructed, the buyer should return the product in substantially the same condition in which it was received.

A refund may be withheld until the returned product has been received and, where reasonably necessary, inspected.

If the buyer fails to return the product within the specified return period, damages the product after delivery, sends back a different product, or otherwise fails to comply with the return instructions, the refund may be refused or adjusted where legally permitted.

Delays, failed deliveries, returned shipments, lost shipments, delivery investigations and carrier-related matters are governed by the Sleevd Shipping & Delivery Policy.

A failed or returned delivery does not automatically create a right to a full refund. Where delivery or return costs arise because of circumstances attributable to the buyer, the treatment of those costs will be determined in accordance with the Shipping & Delivery Policy and applicable law.

Where a shipping-related matter results in an approved refund, the refund will be processed in accordance with this Policy.

Approved refunds will ordinarily be returned through the original payment method where technically possible.

Where a full refund is due under this Policy, the refund will include all amounts paid by the buyer for the affected order, including the product price, shipping charges and any applicable buyer-facing fees. This does not apply where delivery or return costs were incurred because of circumstances attributable to the buyer under the Shipping & Delivery Policy, or where a partial refund or another remedy has been agreed or approved.

Refund processing times may vary depending on the payment provider, card issuer, bank or other financial institution involved. Sleevd cannot guarantee the time required by a third-party payment provider or financial institution to make refunded funds available after Sleevd has successfully initiated the refund.

Where the original payment method cannot be refunded, Sleevd may provide another legally permissible refund method.

In appropriate circumstances, Sleevd may facilitate a partial refund where the buyer and seller agree that the buyer will retain the product despite a documented issue. A partial refund must be agreed or approved through Sleevd.

Buyers and sellers should not arrange undisclosed refunds or financial settlements outside the Sleevd platform for transactions originally conducted through Sleevd.

Trading cards and collectibles may fluctuate significantly in market value. A change in the market price of a product after an order has been placed does not provide either the buyer or seller with a right to cancel the transaction.

A seller may not cancel an otherwise valid order solely because the market value of the product has increased after the sale. Likewise, a buyer may not cancel or return an otherwise correctly supplied product solely because its market value has decreased.

Market prices, historical prices, estimated values or other pricing information displayed by Sleevd or obtained through third-party data providers are provided for reference purposes only and do not guarantee the current or future value of any product.

Buyers are encouraged to contact Sleevd and use the available dispute process before initiating a chargeback or payment dispute, where reasonably possible.

Submitting a fraudulent, knowingly false or abusive chargeback may result in account restrictions or suspension. Nothing in this section prevents a buyer from exercising any lawful rights available through their payment provider or under applicable law.

Abuse of Buyer Protection, refund claims, evidence, disputes or chargebacks may result in action under the Buyer Protection & Dispute Policy, Seller Policy, Terms of Service or other applicable Sleevd policies.

Nothing in this Policy is intended to exclude, restrict or waive any consumer right, remedy, warranty or protection that cannot legally be excluded under applicable law in the United Arab Emirates.

Where a provision of this Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail to the extent of that conflict.

This Policy governs whether an order may be cancelled and how approved returns and refunds are processed.

Buyer claims, evidence requirements, condition disputes, authenticity disputes, independent assessments and dispute outcomes are governed by the Buyer Protection & Dispute Policy. Shipping delays, failed deliveries, returned shipments, lost shipments, delivery attempts and carrier-related matters are governed by the Shipping & Delivery Policy. Seller obligations, seller performance, seller cancellations and enforcement measures are governed by the Seller Policy and Seller Agreement.

If documents conflict, the following order of precedence applies only to the subject matter of the conflict: (a) mandatory applicable law; (b) the Seller Agreement, for Seller contractual and payment obligations; (c) the applicable subject-specific policy, for its stated subject matter; and (d) the Terms of Service, for general Platform use. A more specific provision prevails over a general provision at the same level. No document overrides mandatory rights.

Sleevd may update this Cancellation & Refund Policy from time to time to reflect changes to the platform, fulfillment processes, payment arrangements, applicable law or business operations.

The latest version will be made available through the Sleevd platform together with its effective or last-updated date. Changes will apply prospectively unless otherwise required by law.

Questions regarding cancellations, refunds, returns or disputes should be submitted through Sleevd's designated customer-support channels.

Users should include the relevant order number and sufficient information to allow Sleevd to identify and review the transaction. Customer support: support@sleevd.ae.