Seller Agreement

Sleevd operates an online marketplace that enables buyers and independent third-party sellers to buy and sell trading card game (TCG) products and related collectibles and accessories. Products may include, without limitation:

• individual trading cards;
• graded trading cards;
• sealed TCG products;
• card lots and collections;
• accessories; and
• other collectible products approved by Sleevd.

Unless expressly stated otherwise, Products listed by third-party Sellers are sold by the Seller and not by Sleevd.

Sleevd provides the marketplace infrastructure and may additionally provide payment processing, transaction administration, storage, fulfillment, shipping and other related services.

To sell through Sleevd, a Seller must:

• create an approved Seller Account;
• provide accurate and complete registration information;
• successfully complete any identity, business or verification procedures requested by Sleevd;
• provide valid payment and payout information;
• have the legal right and authority to sell all Products listed through the Seller Account; and
• comply with all applicable laws and regulations.

Sleevd may request additional documentation at any time, including identification documents, proof of address, business licences, tax information, proof of ownership or proof of authenticity of Products.

Seller Accounts are subject to approval by Sleevd. Sleevd reserves the right to reject, suspend or terminate a Seller Account where reasonably necessary to protect the marketplace, its users or Sleevd.

Sellers operate independently from Sleevd.

Nothing in this Agreement creates an employment, partnership, franchise, joint venture or agency relationship between Sleevd and the Seller, except to the limited extent necessary for Sleevd to facilitate transactions and perform services expressly described in this Agreement.

The Seller remains responsible for the Products offered for sale through their Seller Account.

The Seller is responsible for ensuring that every Product listing is accurate, complete and not misleading, and that Products are described and classified in accordance with the Seller Policy and, where applicable, Sleevd's condition guide.

The Seller must disclose material information that could reasonably affect a buyer's purchasing decision, including material defects, damage, alterations or other relevant characteristics.

The Seller is solely responsible for creating, maintaining and correcting their Product listings. Sleevd does not assume responsibility for editing or correcting Seller listings. Sleevd may remove or suspend a listing where it reasonably suspects that the Product is counterfeit, fake, fraudulent, unlawful or otherwise prohibited under this Agreement or the Seller Policies.

The sale or listing of counterfeit, fake, reproduced, altered, fraudulent, stolen or otherwise unlawful Products is strictly prohibited. Sleevd does not permit such Products to be listed or sold on the marketplace under any circumstances.

By listing a Product, the Seller represents and warrants that:

• the Product is authentic;
• the Seller has the legal right to sell the Product; and
• the Product does not infringe the intellectual property rights of any third party.

Sleevd may request evidence of authenticity or ownership. Where Sleevd reasonably suspects that a Product may be counterfeit, stolen, fraudulent or otherwise prohibited, Sleevd may suspend the listing, hold the transaction proceeds, request additional information or suspend the Seller Account while the matter is investigated.

Confirmed counterfeit or fraudulent Products may result in permanent termination of the Seller Account and other remedies available to Sleevd under this Agreement or applicable law.

Detailed rules applicable to raw cards, graded cards, sealed Products and other Product categories are set out in the Seller Policy and condition guide.

The Seller must honour valid orders and fulfil Seller-Fulfilled orders in accordance with the Seller Policy. Detailed requirements concerning dispatch times, packaging, cancellations, listing conduct and Seller performance are governed by the Seller Policy.

The Seller is responsible for the accuracy of the price, quantity and availability of Products listed through their Seller Account.

Sleevd may display market prices, price estimates, historical pricing information or other reference data obtained from third-party APIs, data providers or other external sources. Such information is provided solely as a reference and convenience to Sellers and does not constitute a valuation, appraisal, recommendation, representation or guarantee by Sleevd as to the current, future or fair market value of any Product.

Market price and reference data may be inaccurate, incomplete, delayed, outdated, affected by limited transaction data, abnormal transactions, unusual market conditions, market manipulation or other circumstances outside Sleevd's reasonable control. The fact that data accurately reflects information supplied by a third-party source or recent market transactions does not mean that it represents the genuine, sustainable or fair market value of a Product.

Sellers are provided with the ability to review and, where available, manually set or change the selling price of their Products. The Seller remains solely responsible for determining and confirming the price at which a Product is listed before making the listing available for sale.

To the maximum extent permitted by applicable law, Sleevd will not be liable for losses arising from a Seller's reliance on market price or reference data displayed through the marketplace, including where such data is inaccurate, delayed, outdated, distorted or affected by market manipulation. A Seller's reliance on such data does not relieve the Seller of responsibility for the final listing price selected or confirmed by the Seller.

The Seller must pay Sleevd's applicable transaction, fulfillment, payment-processing and other service fees as stated in the current Seller Fee Schedule, which forms part of this Agreement by reference.

The Seller Fee Schedule is the sole authoritative source for fee amounts, calculation methods, VAT treatment and other Seller charges. If a fee amount stated elsewhere conflicts with the Seller Fee Schedule, the Seller Fee Schedule controls for that fee.

The Seller agrees that Sleevd may calculate and deduct all applicable fees and charges from Seller proceeds, the Seller's available balance, future sales proceeds or other amounts payable to the Seller. Buyer-paid shipping is treated as specified in the Seller Fee Schedule.

The applicable Seller Fee Schedule will be made available through the Platform or Seller Dashboard. Optional service charges will be disclosed before the Seller requests or uses the service.

Sleevd may deduct from the Seller's available balance any applicable fees, refunds, chargebacks, charges or other amounts expressly identified in the Seller Fee Schedule, otherwise agreed, or lawfully recoverable from the Seller.

Payments from buyers may be collected and processed through Sleevd or its authorised payment service providers.

Following completion of a transaction, the Seller's proceeds, less applicable fees and deductions, will be credited to the Seller's balance in accordance with Sleevd's payout schedule. A displayed Seller balance does not necessarily mean that the funds are immediately available for withdrawal.

Sleevd may temporarily delay or hold funds where reasonably necessary in connection with:

• an active buyer dispute;
• a return or refund;
• a payment chargeback;
• suspected fraud;
• suspected counterfeit Products;
• verification requirements;
• regulatory requirements; or
• amounts otherwise owed by the Seller to Sleevd.

Funds that are not subject to a legitimate hold will be made available in accordance with the applicable payout schedule.

Ordinarily, proceeds become available for withdrawal after the 72-hour Buyer Protection period expires without an eligible issue. Sleevd will initiate an approved withdrawal within 5 business days, after which bank or payment-provider processing times may apply. Any minimum withdrawal amount or processing charge must be disclosed in the Seller Dashboard before withdrawal.

A hold or reserve may continue only for so long as reasonably necessary for the identified risk and will be reviewed periodically. Sleevd will provide the Seller with notice of an extended hold and its general reason unless notice is prohibited by law or would materially prejudice a fraud, security or regulatory investigation.

Sleevd may, where reasonably necessary to manage transaction, fraud, chargeback or other marketplace risk, delay a payout or maintain a reasonable reserve from amounts otherwise payable to a Seller. In determining whether such measures are appropriate, Sleevd may consider factors including transaction value or volume, Seller history, dispute or refund activity, suspected fraud, verification concerns and other relevant risk indicators.

Withdrawal or payment of Seller proceeds does not release the Seller from liability for refunds, chargebacks, counterfeit claims, payment reversals, fees, losses or other amounts for which the Seller is responsible under this Agreement or the Seller Policies.

Sleevd may deduct or set off any amount properly owed by the Seller to Sleevd against the Seller's current balance, future sales proceeds or other amounts otherwise payable by Sleevd to that Seller.

If amounts owed by the Seller exceed the Seller's available balance, the Seller Account may carry a negative balance. The Seller remains responsible for that negative balance and must repay the amount upon request. Sleevd may restrict payouts, sales or other Seller Services until amounts properly due have been repaid or recovered.

Sellers agree to comply with Sleevd's Cancellation & Refund Policy and Buyer Protection & Dispute Policy. Those policies govern the operational process for buyer complaints, returns, refunds and marketplace disputes, subject always to mandatory rights under applicable law.

Where a refund results from an act or omission attributable to the Seller, Sleevd may deduct the corresponding amount and any applicable costs from the Seller's balance.

Sleevd may review evidence submitted by the parties and make reasonable marketplace determinations concerning disputes and the allocation of amounts between buyer and Seller.

Sleevd may provide buyers with a mechanism to confirm that an order has been received and accepted. When a buyer affirmatively confirms receipt and acceptance, the transaction will be treated by Sleevd as completed for marketplace purposes and the availability of any subsequent claim through Sleevd will be governed by the Cancellation & Refund Policy and Buyer Protection & Dispute Policy, subject to any mandatory rights that cannot lawfully be excluded.

Sleevd may require evidence reasonably sufficient to establish that a Product forming the subject of a later claim is the Product supplied in the relevant Sleevd transaction. Detailed evidentiary requirements, claim deadlines, exceptions and dispute procedures are set out in the Cancellation & Refund Policy and Buyer Protection & Dispute Policy.

Nothing in this Agreement limits any mandatory consumer rights available under applicable law.

If a buyer initiates a chargeback or payment dispute, Sleevd may temporarily hold the relevant transaction amount while the dispute is investigated. The Seller agrees to provide any information reasonably requested by Sleevd to contest the chargeback.

Where a chargeback results from circumstances attributable to the Seller, Sleevd may deduct the transaction amount and any associated chargeback costs from the Seller's balance.

The initiation of a chargeback by a buyer does not by itself establish wrongdoing or liability by the Seller or Sleevd. Sleevd may assess the available evidence and allocate losses and costs in accordance with this Agreement, the Seller Policies, applicable payment-provider requirements and applicable law.

Sellers may have the option to use Sleevd's fulfillment service. Use of Sleevd Fulfillment is governed by Sleevd's Fulfillment Policy, which sets out the applicable operational requirements, charges, procedures and inventory-handling rules.

Inventory stored by Sleevd on behalf of a Seller remains the property of the Seller until sold to a buyer, except where otherwise expressly agreed. Storage of inventory does not transfer ownership of that inventory to Sleevd.

Sleevd may inspect inventory received for fulfillment, but such inspection does not constitute professional authentication or grading unless Sleevd expressly offers such a service. The Seller remains responsible for the authenticity and legal ownership of all submitted inventory.

Any compensation for inventory confirmed to have been lost or materially damaged while under Sleevd's custody will be determined in accordance with the Fulfillment Policy and applicable law.

Each Seller is responsible for determining and complying with their own tax obligations arising from sales made through Sleevd, including any VAT registration, reporting, invoicing or payment obligations that may apply.

Sellers must provide accurate tax information when requested.

Where required by law, Sleevd may collect, report, withhold or remit taxes or transaction information to the relevant authorities.

The Seller represents and warrants that:

• all information provided to Sleevd is accurate;
• the Seller has the legal right to sell all listed Products;
• all Products are authentic and are not counterfeit, fake, reproduced, altered or otherwise fraudulent;
• listings are accurate and not misleading;
• the Seller will comply with applicable laws;
• the Seller will comply with Sleevd's marketplace policies; and
• use of Sleevd will not infringe the rights of any third party.

The Seller must comply with the Seller Policy and must not engage in fraudulent, deceptive, unlawful or abusive conduct, misuse Sleevd's systems or buyer information, circumvent account restrictions or intentionally avoid applicable Sleevd fees or marketplace protections.

Sleevd may restrict or suspend accounts engaged in systematic fee avoidance or other material violations of the Seller Policies.

Detailed prohibited conduct, listing practices and Seller performance requirements are set out in the Seller Policy.

Seller access to buyer information is limited to information reasonably required to fulfil transactions or provide customer support.

Sellers must not use buyer personal information for unrelated marketing, solicitation or other purposes unless legally permitted and appropriately authorised.

Seller handling of personal information must comply with applicable UAE data protection laws.

Sleevd may monitor Seller performance and compliance with this Agreement and the Seller Policies. Where reasonably necessary to protect users, Sleevd or the marketplace, Sleevd may issue warnings, remove listings, restrict Seller privileges, delay or hold funds where permitted under this Agreement, temporarily suspend accounts or permanently terminate Seller Accounts.

Either party may terminate this Agreement by closing the Seller Account, subject to completion of outstanding transactions and obligations.

Sleevd may immediately suspend or terminate a Seller Account where there is reasonable evidence of:

• fraud;
• counterfeit Products;
• illegal activity;
• serious or repeated violations of this Agreement;
• misuse of customer information;
• material risk to buyers or Sleevd; or
• circumstances requiring suspension under applicable law.

Termination does not affect obligations arising from transactions completed before termination.

Following suspension or termination, Sleevd may temporarily retain amounts reasonably necessary to cover unresolved transactions, refunds, returns, chargebacks or other amounts potentially owed by the Seller.

Any remaining undisputed balance will be released following resolution of outstanding obligations and completion of applicable verification requirements.

To the maximum extent permitted by applicable law, Sleevd will not be liable for indirect, incidental, consequential or speculative losses arising from the Seller's use of the marketplace.

Sleevd does not guarantee the identity, conduct, performance, solvency or representations of any buyer or Seller, or the authenticity, condition or legality of any Product merely because a Seller, account or listing has been approved or permitted to use the marketplace. Seller verification, account approval, listing availability or any review performed by Sleevd does not constitute an endorsement, certification, authentication or guarantee by Sleevd unless Sleevd expressly states otherwise in writing.

To the maximum extent permitted by applicable law, Sleevd will not be responsible for loss or delay caused solely by third-party payment providers, carriers, telecommunications providers, external data services or other independent third-party services outside Sleevd's reasonable control, except to the extent responsibility cannot lawfully be excluded.

Sleevd does not warrant that the marketplace, Seller Dashboard, APIs, payment functionality or other Seller Services will be uninterrupted, error-free or continuously available. To the maximum extent permitted by applicable law, Sleevd will not be liable for temporary unavailability, technical errors, maintenance, connectivity failures, external data inaccuracies or other service interruptions outside Sleevd's reasonable control.

To the maximum extent permitted by applicable law, Sleevd will not be liable for changes in the market value, collectability, grading outcome or resale value of any Product, or for lost profits, lost sales, loss of opportunity or loss of anticipated revenue arising from the use of, or inability to use, the marketplace.

Nothing in this section limits Sleevd's obligations in respect of Seller inventory physically held under Sleevd Fulfillment. Responsibility for loss of or damage to such inventory is governed by the Fulfillment Policy and applicable law.

Nothing in this Agreement excludes or limits liability that cannot legally be excluded or limited under applicable UAE law.

Subject to the preceding exclusions and mandatory law, Sleevd's aggregate direct liability for Seller Services other than custody claims is limited to the greater of the fees paid by the Seller during the 12 months preceding the event giving rise to the claim and the documented direct value of the affected inventory or transaction. Custody claims are governed by the Fulfillment Policy. This cap does not apply to fraud, wilful misconduct, or any liability that cannot lawfully be limited.

To the extent permitted by applicable law, the Seller agrees to indemnify and hold Sleevd harmless against third-party claims, losses, liabilities, chargebacks, refunds, damages and reasonable enforcement or legal costs arising from or attributable to:

• counterfeit or unlawful Products supplied by the Seller;
• infringement of third-party rights by the Seller's Products;
• materially inaccurate Seller listings;
• fraud, misrepresentation or unlawful conduct by the Seller;
• taxes, duties or other obligations for which the Seller is legally responsible;
• buyer claims or payment disputes resulting from an act or omission attributable to the Seller;
• the Seller's violation of applicable law; or
• the Seller's material breach of this Agreement.

This indemnity does not apply to the extent that a claim or loss results from Sleevd's own breach, negligence or other liability that cannot lawfully be excluded or transferred.

If documents conflict, the following order of precedence applies only to the subject matter of the conflict: (a) mandatory applicable law; (b) the Seller Agreement, for Seller contractual and payment obligations; (c) the applicable subject-specific policy, for its stated subject matter; and (d) the Terms of Service, for general Platform use. A more specific provision prevails over a general provision at the same level. No document overrides mandatory rights.

Sleevd may amend this Agreement or related marketplace policies from time to time.

Where a change materially affects Sellers, Sleevd will provide reasonable notice through the Seller Dashboard, email or another appropriate method unless an immediate change is required by law, regulation, fraud prevention or marketplace security.

Continued use of the Seller Services after the effective date of an amendment constitutes acceptance of the revised Agreement to the extent permitted by applicable law.

To the maximum extent permitted by applicable law, Sleevd will not be liable for a failure or delay in performing an obligation where the failure or delay results from circumstances beyond Sleevd's reasonable control, including natural disasters, fire, flood, severe weather, epidemic or pandemic events, war, civil disturbance, governmental action or restriction, interruption of utilities or telecommunications, widespread internet or cloud-service outages, labour disruption affecting third parties, or material disruption to payment, logistics or transportation networks.

This section does not excuse payment obligations already due and does not exclude any liability that cannot lawfully be excluded.

The Seller agrees that Sleevd may maintain records reasonably necessary for the operation, security and administration of the marketplace, including account activity, listings, orders, transaction records, communications conducted through Sleevd, payout records, shipment information, buyer confirmations and system logs, subject to applicable data protection law.

To the extent permitted by applicable law, such records may be used by Sleevd when investigating disputes, suspected fraud, chargebacks, Seller performance or compliance with this Agreement and the Seller Policies.

If Sleevd does not immediately exercise or enforce a right or remedy under this Agreement or a Seller Policy, this does not constitute a waiver of that right or remedy. A waiver will apply only where expressly given by Sleevd and only to the specific circumstances for which it is given.

The Seller may not assign or transfer this Agreement, the Seller Account or any rights or obligations arising under it without Sleevd's prior written consent.

To the extent permitted by applicable law, Sleevd may assign or transfer this Agreement in connection with a merger, reorganisation, sale of the business or assets relating to the marketplace, or transfer to an affiliate or successor, provided that such transfer does not reduce any mandatory rights of the Seller.

This Agreement shall be governed by the laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Dubai.

Subject to any mandatory dispute resolution procedure required by applicable law, the courts of Dubai shall have jurisdiction over disputes arising from or relating to this Agreement.

If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

This Agreement, together with the policies and terms incorporated by reference, constitutes the agreement between Sleevd and the Seller concerning the Seller's use of the Seller Services.

Electronic acceptance has the same effect as a signature to the extent permitted by applicable law. Legal notices to Sleevd must be sent to support@sleevd.ae and to its registered address. Sleevd may send legal notices to the Seller's registered email or dashboard; routine support messages do not constitute legal notices unless clearly identified as such.

By agreeing to the Sleevd Seller Agreement, creating a Seller Account, submitting Products for sale or continuing to use the Seller Services, the Seller confirms that they have read, understood and agreed to this Agreement.